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Course Policies

Online Payments

Stayin’ Alive processes all online payments through PayPal.  (You do not need to have a PayPal account to pay.)  Stayin’ Alive will never have access to your credit card information, so you can be sure that it’s secure through PayPal.

Paying for a course is easy–just complete the registration through the calendar.  Due to no-shows, payment is required during registration.


Alternate Payments

PayPal online registration is our preferred method of payment, however if you need to pay by check, please note that there is a $5 service charge for each student paying by check.  There is also a $30 fee for all returned checks.

For security reasons, no cash will be accepted.


Receiving Certifications

American Heart Association courses: course records are processed immediately upon successful completion of courses.  Digital certifications are processed Monday-Friday and are usually available shortly after the course. Physical cards will be mailed to students. What this means is that most people will have a digital scan of their certification within a few hours of course completion.

American Red Cross courses: course records are processed immediately upon successful completion of courses. The ARC only offers digital certifications, which are processed shortly after completion of the course.  What this means is that most people will receive their certifications within a few hours of course completion.

Rescheduling or Cancellation

Registering for a course prevents others from registering for your spot.  If you decide that you need to reschedule or cancel your registration, we require notice of at least 72 hours so that we can attempt to fill your spot.  You are eligible for a full refund (minus any fees charged by PayPal) in the event that you reschedule or cancel at least 72 hours before the start of the course.  You must reschedule or cancel using the link provided in your confirmation email.  If you need assistance or need a refund, please contact us.  A refund will not be automatically issued; please contact us.

We are not able to issue a refund if you do not provide us with sufficient notice.  We apologize for this inconvenience.

Although it is not a common occurrence and we work very hard to educate students well, it’s possible that some students will fail the course.  Unfortunately, this does not change our refund policy and no refunds will be issued in these cases.


Blended/eLearning (part online/part in-person) Courses

You must complete the online portion prior to the first day of class if you’re taking a blended course.  The certificate of completion from the online course must be presented to the instructor.


Medical Information

Due to the nature of the skills in these courses, you may be participating in strenuous activities, such as performing CPR on the floor and/or removing someone from the water. If you have a medical condition or disability or if you have any questions about your ability to participate fully in this course, discuss them with your physician or healthcare provider and with an instructor before you start this course.


Waiver of Liability

I hereby release Stayin’ Alive Training Services, LLC (“Stayin’ Alive”), its agents, assignees, heirs, successors, and licensees from all liability relating to injuries or illnesses that may occur during the session date(s).  By registering for a course or session, I agree to hold Stayin’ Alive entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence.  I also acknowledge the risks involved in participating in the course or session.  These risks include, but are not limited to, injuries related to the strenuous task of practicing and performing CPR and/or other life-saving skills and techniques.  Due to the physical nature of the course, lifeguarding courses involve increased risks.  I swear that I am participating voluntarily, and that all risks have been made clear to me.  Additionally, I do not have any conditions which will increase my likelihood of experiencing injuries while engaging in this course or session.  I forfeit all right to bring a suit against Stayin’ Alive for any reason.  I will also make every effort to obey safety precautions as explained to me; I will ask for clarification when needed.


Notification List

For your convenience, your email will be automatically added to our notification list when you register for a course.  We will notify you of upcoming courses and/or other company events.  (We will not sell your information; we take your privacy seriously.)  To stop receiving these emails, you may opt out at any time by using the link provided in the email.


Media Release

I hereby assign and grant to Stayin’ Alive Training Services, LLC (“Stayin’ Alive”) the right and permission to use and publish any photographs, film, videotapes, electronic representations, and/or sound recordings made of me on the session date(s) by Stayin’ Alive, and I hereby release Stayin’ Alive from any and all liability from such use and publication.

I hereby authorize the reproduction, sale, copyright, exhibit, broadcast, electronic storage and/or distribution of said photographs, film, videotapes, electronic representations, and/or sound recordings without limitation at the discretion of Stayin’ Alive and I specifically waive any right to any compensation I may have for any of the foregoing.

Minor Children

Should the participant of a course or session be a minor child, I, the parent or guardian in care of the participant, acknowledge and agree to this document on behalf of the minor participant. Additionally, I give full permission for the participant to engage in all activities required of the course or session.  For lifeguarding courses, I understand that the participant may have an opportunity to carpool with other students from the course and leave the course location in order to eat lunch and/or other breaks and I understand that it is my responsibility to either give or deny the participant the right to leave the course or session location; Stayin’ Alive staff will not monitor the participant during the lunch and/or other breaks unless specifically requested to do so in writing.